Refund Policy Overview

At Sprayground Deals, we want you to shop with confidence. Our Refund Policy outlines the terms and process for returning products and receiving refunds, ensuring a transparent and hassle-free experience for all customers. This policy applies to all purchases made through www.spraygrounddeals.com.

Eligibility for Refunds

To qualify for a full refund, returned items must meet the following criteria:

  • The request is submitted within 60 days of delivery (based on the delivery confirmation date).
  • The product is unused, unwashed, and in its original condition—with all tags, packaging, and accessories intact.
  • The product is not damaged, altered, or worn (normal wear and tear is not covered).
  • Limited-edition items are eligible for refunds only if they are defective, counterfeit, or not as described (no refunds for change of mind on limited-edition designs).

Refund Exceptions

Refunds will not be issued in the following cases:

  • Items returned after the 60-day window.
  • Products that are used, damaged, or missing original packaging/tags.
  • Custom or personalized items (unless defective).
  • Shipping costs for return shipments (unless the return is due to our error, e.g., wrong item shipped, defective product).

Refund Process

Follow these steps to initiate a refund:

  1. Submit a Return Request: Contact our customer service team at [email protected] with your order number, full name, contact information, and reason for the return.
  2. Receive Return Instructions: Our team will respond within 24-48 business hours with a return authorization number and detailed instructions (including where to ship the item).
  3. Ship the Item: Package the product securely and send it to the address provided in the return instructions. Please include the return authorization number on the package.
  4. Inspection & Approval: Once we receive and inspect the returned item (to verify eligibility), we will approve the refund.
  5. Refund Disbursement: Refunds are processed within 5-10 business days of approval. Funds will be credited to the original payment method used for the purchase, in United States Dollars (USD).

Important Notes

  • Refund amounts include the full product price paid—no restocking fees are charged.
  • Processing times for refunds may vary slightly depending on your payment provider (e.g., credit card companies may take additional time to reflect the refund in your account).
  • If you received a defective or incorrect item, please notify us immediately—we will cover all return shipping costs and expedite your refund or replacement.
  • For orders with free shipping, the original shipping cost (if any, though we offer free global shipping) is non-refundable unless the return is due to our error.

Contact Us for Refund Support

If you have questions about the refund process, need help initiating a return, or want to check the status of your refund, please reach out:

Address: 2742 Oakwood Avenue, Charlotte, North Carolina 28205, United States

Email: [email protected]

Website: www.spraygrounddeals.com