1. Introduction

At Sprayground Deals, we take the protection of your personal data seriously. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website (www.spraygrounddeals.com), purchase products, or interact with our services. By accessing or using our platform, you acknowledge and agree to the practices described in this policy.

2. Information We Collect

We only collect personal information necessary to provide and improve our services, categorized as follows:

  • Personal Identification Information: Provided voluntarily when you register an account, place an order, or contact customer service, including your name, email address ([email protected]), phone number, and shipping address (e.g., 2742 Oakwood Avenue, Charlotte, North Carolina 28205, United States).
  • Transaction Information: Details related to your purchases, such as order number, product selection, payment method (processed securely, with no storage of full payment credentials), transaction amount (in USD), and order status.
  • Automatically Collected Information: When you browse our website, we may collect device details (model, operating system), IP address, browser type, browsing history, click patterns, and service usage duration. This data is collected via standard web technologies (e.g., cookies) to optimize site performance and user experience.
  • Voluntary Submissions: Information provided through text alert sign-ups, customer feedback, or support inquiries to facilitate communication and service improvement.

3. How We Use Your Information

Your personal data is used exclusively for legitimate business purposes, including:

  • Processing and fulfilling orders, arranging global shipping (free of charge), and providing order updates.
  • Managing your account, delivering customer support, and addressing inquiries related to purchases, returns, or refunds.
  • Sending marketing communications (e.g., new product drops, exclusive offers) via text or email, only if you have opted in. You may unsubscribe at any time.
  • Optimizing our website, analyzing user preferences, and enhancing service quality (e.g., improving product recommendations based on browsing behavior).
  • Ensuring security, detecting fraudulent activities, and protecting the integrity of our platform and users.

4. Sharing of Your Information

We never sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. We may share limited information in the following scenarios:

  • Service Providers: Trusted partners assisting with order fulfillment (logistics companies), payment processing, and website technical support. These partners are bound by confidentiality agreements and only use your data to perform assigned services.
  • Legal Compliance: When required by law, court order, or regulatory request to protect our rights, safety, or the public interest.
  • Anonymous Data: Aggregated, de-identified information (e.g., general browsing trends) may be used for market analysis or business decision-making, with no ability to identify individual users.

5. Data Security & Storage

We implement industry-standard security measures to safeguard your information:

  • Encryption of sensitive data (e.g., payment details, personal identifiers) during transmission and storage.
  • Access controls limiting data access to authorized personnel only, with regular security training and confidentiality obligations.
  • Regular system audits, vulnerability scans, and updates to protect against unauthorized access, data breaches, or misuse.
  • Data retention for as long as necessary to fulfill the purposes stated herein, or as required by law. After retention periods expire, your information is securely deleted or anonymized.

6. Your Rights Regarding Personal Data

You have the following rights regarding your personal information, which can be exercised by contacting our support team at [email protected]:

  • Access & Correction: Request a copy of your stored data and update inaccurate or incomplete information.
  • Deletion: Request the removal of your personal data, provided no legal or contractual obligation requires its retention.
  • Withdrawal of Consent: Opt out of marketing communications or withdraw consent for non-essential data processing (e.g., cookie usage) via your account settings or device preferences.
  • Account 注销: Request full account 注销，with subsequent deletion of your personal data (excluding data required for compliance).

7. Cookies & Similar Technologies

Our website uses cookies to enhance functionality (e.g., remembering cart items) and analyze usage. You can manage cookie preferences through your browser settings—disabling non-essential cookies may limit certain site features but will not affect core purchasing functions.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal changes, service updates, or operational improvements. Updates will be posted on this page with clear notification of revisions. Your continued use of our platform after updates constitutes acceptance of the revised policy.

9. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Address: 2742 Oakwood Avenue, Charlotte, North Carolina 28205, United States

Email: [email protected]

Website: www.spraygrounddeals.com